privacy policy.

Effective Date: 01 July 2023


About This Policy

GAZE Creative (“we”, “our”, “us”) respects your privacy and is committed to safeguarding the personal information of our website visitors and clients. This Privacy Policy explains how we collect, use, disclose, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).


“Personal information” means any information which identifies you as an individual. This policy applies to all personal information collected via our website (www.gazecreative.com.au ), email, or through engagement with our design services (the “Services”).


By using our Website or engaging our Services, you consent to the practices described in this Privacy Policy.


1. Collection of Personal Information

We may collect personal information in the course of providing our Services or interacting with our Website. This includes, but is not limited to:

  • Name, email address, phone number, and postal address
  • Project information, design briefs, or communications relating to Services
  • Feedback, surveys, or preferences you provide

Some personal information is necessary to provide our Services. If required information is not provided, we may be unable to deliver or complete Services. We may also collect information automatically when you visit our Website, such as browser type, operating system, and pages viewed, to improve our services.


2. How We Collect Information

We collect personal information:

  • Directly from you (e.g., forms, emails, project briefs)
  • When you interact with our Website or Services
  • From third parties where you have consented or it is necessary to deliver Services

If we receive personal information from third parties, we will handle it in accordance with this Privacy Policy and APPs.


3. Use of Personal Information

We may use your personal information to:

  • Provide and manage our Services, including communications about projects
  • Respond to enquiries, requests, or complaints
  • Send updates, promotions, or information about new Services (you may opt out at any time)
  • Improve our products, Services, and Website functionality
  • Request reviews or testimonials about our Services
  • Use your project work, feedback, or testimonial in marketing, including social media, portfolio posts, or case studies
  • Comply with legal obligations

We will not use your information for purposes beyond those described without your consent.


4. Disclosure of Personal Information

We may disclose personal information to:

  • Employees, contractors, or service providers as necessary to provide Services
  • Professional advisers, insurers, or legal representatives as required
  • Third parties to comply with legal obligations, court orders, or law enforcement requests

We ensure that any third party who receives your personal information is obligated to handle it consistently with this Privacy Policy and the APPs. In the event of a business sale, transfer, or change of control, your personal information may be transferred as part of the assets, subject to confidentiality obligations. Information may be stored or processed in countries outside of Australia, and by using our Services or Website, you consent to this where permissible by law.


5. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. However, transmission over the internet is inherently insecure, and we cannot guarantee the security of information transmitted to or from our Website.


6. Access and Correction

You have the right to request access to or correction of personal information we hold about you. Requests can be sent to hellogazecreative@gmail.com. We will respond within a reasonable timeframe. Where permitted by law, a small administrative fee may apply to cover costs of providing information.


7. Complaints

If you have concerns about our handling of your personal information, please contact us:

We take complaints seriously and will respond promptly.


8. Cookies and Website Tracking

We may use cookies or similar technologies to improve your Website experience, analyse traffic, and provide relevant content. You can disable cookies via your browser settings, though this may affect Website functionality. We may use third-party services, such as Google Ads, to serve relevant advertisements. These services may place cookies on your device.


9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of external websites and encourage you to review their privacy policies.


10. Client Information and Services

Personal information collected from clients is used to:

  • Deliver Services under our Terms & Conditions
  • Issue invoices and process payments
  • Communicate about project progress
  • Comply with legal obligations
  • Share marketing materials, including project portfolios, case studies, social media posts, and client testimonials

We will only collect information necessary for these purposes and handle it responsibly.


11. Changes to Privacy Policy

We may update this Privacy Policy at any time. Changes take effect immediately upon publication on our Website. Please review the policy periodically to stay informed of how we manage your information.


12. Commitment to Privacy

GAZE Creative is committed to:

  • Collecting only necessary personal information
  • Using information solely for intended purposes
  • Ensuring your information is handled securely
  • Providing avenues to access, correct, or complain about information